Listia Support » Feedback Rating
A user’s feedback rating is a good way to see how reputable someone is. An example feedback rating could look something like "(20) 75%". What this means is that the user has received 20 feedback ratings where 75% of those (excluding neutral ratings and rounded to the nearest whole number) were positive. The number of feedback ratings include neutral ratings as well. When a user has a percentage of "NA" this means that this user has not received any non neutral feedback ratings yet.
When Negative Feedback Is Not Allowed
The possible feedback options are closely tied to the state of a listing. We realize there are some scenarios where you would like to leave a negative feedback, but in these cases please explain your situation with a neutral feedback. If you leave negative feedback and your listing goes into one of the following scenarios, your feedback will be removed automatically and you will be able to leave new feedback.
Winner can't leave negative feedback for seller when:
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Listing completes normally
When credits are transferred to the seller from the winner without any form of dispute, the winner can't leave negative feedback for the seller. If the exchange warrants negative feedback to the seller, the winner should file a request for their credits to be returned. -
Listing winner didn't respond or refused to pay shipping
If a winner does not fulfill their end of the exchange (not responsive, refused to pay shipping, decides they don't want the item, etc.) the seller will keep the credits and the winner can't leave negative feedback for the seller. This is to protect sellers against getting negative feedback from unresponsive or uncommitted bidders. -
Moderator favors seller in a dispute
This does not include disputes that are settled because it is too difficult to favor one user over the other, so both users receive equal compensation. If this happens, both users will be free to leave any feedback they like, although in some cases Listia will set both feedbacks to neutral if the dispute was settled equally.
Seller can't leave negative feedback for winner when:
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Winner requests a refund from seller and seller does not respond
If a winner requests a refund from the seller and there is no reply from them, the seller can't leave negative feedback for the winner. -
Winner requests a refund from seller and seller agrees
If a winner requests a refund from the seller and they agree, the seller can't leave negative feedback for the winner. -
Moderator favors winner in a dispute
This does not include disputes that are settled because it is too difficult to favor one user over the other, so both users receive equal compensation. If this happens, both users will be free to leave any feedback they like, although in some cases Listia will set both feedbacks to neutral if the dispute was settled equally.
Abuse Policy
We do not edit feedback comments unless they contain:
- Personal information about another member
- Comments that do not reference the relevant listing
- Profane, vulgar, obscene or racist remarks