Logging in with Facebook ...

Listia Support » Feedback Rating

A user’s feedback rating is a good way to see how reputable someone is. An example feedback rating could look something like "(20) 75%". What this means is that the user has received 20 feedback ratings where 75% of those (excluding neutral ratings and rounded to the nearest whole number) were positive. The number of feedback ratings include neutral ratings as well. When a user has a percentage of "NA" this means that this user has not received any non neutral feedback ratings yet. Feedback can be given for a period of up to 90 days following the end of a listing.

When Negative Feedback Is Not Allowed

The possible feedback options are closely tied to the state of a listing. We realize there are some scenarios where you would like to leave a negative feedback, but in these cases please explain your situation with a neutral feedback. If you leave negative feedback and your listing goes into one of the following scenarios, your feedback will be removed automatically and you will be able to leave new feedback.

Winner can't leave negative feedback for seller when:

  • Listing completes normally
    When credits are transferred to the seller from the winner without any form of dispute, the winner can't leave negative feedback for the seller. If the exchange warrants negative feedback to the seller, the winner should file a request for their credits to be returned.
  • Winner doesn't respond, no longer wants the item or refuses to pay shipping
    If a winner does not fulfill their end of the exchange (not responsive, refused to pay shipping, decides they don't want the item, misread the auction details etc.) the seller will keep the credits and the winner can't leave negative feedback for the seller. This is to protect sellers against getting negative feedback from unresponsive or uncommitted bidders.
  • Listia favors seller in a dispute
    If a winner is found to be at fault during a dispute, the seller will keep the credits and the winner can't leave negative feedback for the seller. This is to protect sellers against getting negative feedback from bidders who do not comply with the rules of the marketplace.
  • Listia settles a dispute
    As of 7/2/2012, in rare cases where a dispute is settled because it is too difficult to favor one user over the other, both users will receive equal compensation and neither user can leave negative feedback for the other user.

Seller can't leave negative feedback for winner when:

  • Listing completes normally
    When credits are transferred to the seller from the winner without any form of dispute, the seller can't leave negative feedback for the winner.
  • Winner requests a refund from seller and seller does not respond or agrees
    If a winner requests a refund from the seller and there is no reply from them or they agree, the seller can't leave negative feedback for the winner.
  • Listia favors winner in a dispute
    If a seller is found to be at fault during a dispute, the winner will get a refund of credits and the seller can't leave negative feedback for the winner. This is to protect winners against getting negative feedback from sellers who do not comply with the rules of the marketplace.
  • Listia settles a dispute
    As of 7/2/2012, in rare cases where a dispute is settled because it is too difficult to favor one user over the other, both users will receive equal compensation and neither user can leave negative feedback for the other user.

Abuse Policy

We do not edit feedback comments unless they contain:

  • Personal information about another member
  • Comments that do not reference the relevant listing
  • Profane, inflammatory, vulgar, obscene or racist remarks

Search Support

Related Categories

Related Topics