Listia Support » Pending Credits

Sellers without the "Seller Wings" badge are considered new sellers. If a seller has this badge they are exempt from the following process and credits are immediately transferred from the auction winner to the seller at the end of an auction. (This does not apply to high value auctions, which still need to go through the pending credit system)

When a new user completes an auction the credits from the winner are held for the lesser of 10 days or until the winner acknowledges that they received the item. After 10 days from the close of an auction if the winner has not taken any action then the seller will automatically get credits from the auction. The following are the various scenarios and outcomes from a new seller auction.

Winner: no response, Seller: no response

Seller will receive the auction credits after 10 days from the date of auction close.

Winner: receives item, Seller: delivers item or no response

The seller will immediately get their credits if the winner claims they received the item.

Winner: does not receive item, Seller: no response

The winner has 60 days to file a dispute for a refund. For more details on this please read about credit refunds.

Winner: does not receive item, Seller: delivers item