Listia Support » Credit Refunds
Refunds from auctions are handled automatically after an auction has completed. Auction winners may file a dispute for a credit refund 2 days after the auction has ended. If your auction is eligible for a credit refund it will be stated on the auction page with a link/button to start your claim. Auctions are closed after 60 days and credit refunds disputes can not be filed after this time. Listed below are the possible outcomes of a credit refund dispute.
Winner: requests refund, Seller: no response
The winner will receive an automatic credit refund 5 days after the dispute has been filed.
Winner: requests refund, Seller: replies with reason
The seller can approve or disapprove of the credit refund request. If the seller approves the winner will get their credits automatically. If the seller disapproves then Listia will look at the details of the transaction and issue credits one way or the other.