"I'm not quite happy with the item it ... " (more) had pieces that were frayed out of it mrs. Allen was very lovely but I will not order that type of jewelry ever again I wish that I had never gotten it at all"
"Megan, I am very sorry you didn't unde ... " (more)rstand what you were winning. I will be more than happy to refund your credits. You are welcome to keep the item or return it to me if you like. I would have loved to have had the chance to make this right with you before you left a neutral feedback. "