"forgiveness is a 1 time deal.. too many excuses and saying you just forgot is not worth the time of ... " (more) buying from you anymore.. sorry, I forgave you the first time you did this.. not doing It again, i'll shop elsewhere for now on..."
"all good thanks! if you mail in those dasani codes and they will give you credit. but make sure you ... " (more) aren't reading a W and two V's, that's easy to do on those. or similar letters"