i had to deal with family deal i was out of town i always make it uo too people with doubling up their orders for the inconvenience but she would listen too my offer so i blocked her i try too make it right t, i was a day over my 7 day grace period of shipping the item ,it says in rules i have 7 day too ship or refund so she just made it hard i w w as out of town by one more day . its all good thou even after all this i still sent her extras