"I am so very sorry about this. I seemed to ... " (more) have an issue with all of these getting where they needed to go. I mailed 3 out and 2 never made it. I am again so very sorry."
"not sure why I got left neutral feedback y ... " (more)ou never came to me with any problems. you did take forever to pay the invoice, but once you paid your shipping you got your item. Next time please allow me to fix the issue before leaving neutral feedback."