"I understand your frustration. I would fe ... " (more)el the same way. I wish we could have worked something else out, but you.jumped right in to leaving negative feedback. I do apologize for the inconvenience."
"It wasn't like I refused. I explained ... " (more) the unfortunate circumstance for why I was unable to ship. I do understand your frustration, and I do apologize. I wish we could have worked something else out, but you jumped right in to leaving negative feedback. I'm sorry for the inconvenience."
"With this awesome, rad seller, it is almost ... " (more) like I have a personal shopper! Repeat winner & will continue to win so long as Livia lists such sweet items! Thank you ;)"