"I am sorry for this incident happening this way. I have returned your money and apologized for what ... " (more) happenes on the transport there. They asked me if i wamted insurance for this, guess i should have said yes. I am offering you another pitcher and bowl for free, but you wont acknowledge me,"
"II gave it to my husband and he smiled and was very happy. I hope we can continue to do business in ... " (more) the future. Thank you very much. I also liked the way you packaged it carefully."