"The item has not moved for 18 days, I had not ... " (more)even disputed and you leave me a neutral? Not nice, it certainly is not my fault either, but your responsibility to follow up with the Post Office and have them find it......"
"what do you want me to do because the ... " (more)item is in route but it is not my fault. if i give the credits back then when you get the item you could send back to me or do you just want to wait for the item."
"if you request a refund you can get yo ... " (more)u credits back i am so sorry. but when i sent it had the toe ring in it. but i am willing to give back your credit but you have to request."